Our Vision
We strive to make HCR ManorCare the preeminent care provider, committed to standards of performance which serve as the hallmark of the industry. This level of performance will require:
- Employee commitment to excellence
- Attractive, highly functional facilities
- Clear, appropriate and measurable performance targets
- A healthy working atmosphere
Satisfying the needs of our most discriminating customers is the truest indicator of how well we are meeting these standards. By meeting them consistently, we will further the success of this enterprise and enhance the future for us all. As members of the HCR ManorCare team, our exceptional performance will create the greatest possibility for personal development and recognition. Through our success, the company will continue to grow and broaden its opportunities in diverse health care markets.
Our Commitment
The healthcare landscape is constantly changing. One thing that isn’t is our commitment to care. Our patients and residents are what give us purpose each day and they deserve the most courteous and attentive treatment we can give. We continually provide training and education to employees so they can provide high-quality care to even the most acute patients.
Circle Of Care
For nearly 30 years, our Circle of Care program has welcomed employees into a culture that promotes helpful, caring and responsive quality care. The program provides employees with tools to help them with their caregiving, helps prepare them for the myriad situations that come up in their workday, and encourages them to feel good about themselves and the career they have chosen. Three workshops comprise Circle of Care.
Circle of Care for Employees
Defines the helpful, caring and responsive service expectations and is a program that is taken by all employees, usually during their general orientation when they join the company. More than 80 percent of our employees have participated in this program.
Circle of Care for Managers
Requirement for all supervisors and managers. The program teaches managers how to create and sustain a caring service culture by training, coaching and holding employees accountable. Over 4,000 managers have graduated from the Circle of Care for Managers.
Circle of Care for Leaders
Designed for all new administrative and clinical leaders and serves as part of their job orientation. The leaders are taught how to build and sustain the Circle of Care culture for our customers and employees.
Our Promises To Hospice And Home Health Care
We promise to care for the mind, body and spirit in a way that is comforting and compassionate.
We promise to be the difference in our customers’ day, working to make every connection a personal one and creating memorable moments that define their Heartland experience.
We promise to discover what is important to our customers, respect their choices and customize our service specifically to their needs.
We promise to be leaders in care delivery, corporate responsibility and community action.
Lives Touched
This map shows HCR ManorCare Skilled Nursing, Assisted Living, Home Health Care and Hospice admissions by patient/resident zipcode in 2018.
Our History
Toledo, Ohio-based Owens-Illinois, Inc. (O-I), the world’s largest glass container manufacturer, entered the health care field in 1929 when Owens Bottle Company merged with Illinois Glass Company, a manufacturer of glass products for the drug and medical fields, to form Owens-Illinois Glass Company. In 1982, O-I created a health care group which included pharmaceutical packaging operations that made scientific glassware. That same year, an investment started O-I on the road to nursing home ownership. Eventually this small business grew into a large healthcare entity serving the needs of our seniors.
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Health & Wellness ResourcesJoin Our Team
Every team member makes a difference at HCR ManorCare. Late nights. Early mornings. Our results don't always conform to a set schedule. The lives we touch, the change we inspire, the independence we create—our work is just as critical as the ER. And it all begins with our patients in mind.
View Our Careers Site